Contact and Support
getvideostudio.com is operated directly by ShenMian. There is no outsourced support queue and no ticket maze — email goes to a real person.
Product support
Email directly for broken flows, failed generations, account issues, or pre-sales questions. Include the page URL, steps, and screenshots when possible.
Refunds and billing
For refunds, duplicate charges, or Paddle billing questions, include the purchase email and approximate order time so the request can be matched quickly.
Copyright, abuse, or impersonation reports
If you find misuse, infringement, impersonation, or harassment, send the URL, time, people or assets involved, and the action you want reviewed.
Response time and what helps
- • I usually reply within one business day. Weekends can be slower.
- • For generation issues, include the prompt, reference types used, and the exact error.
- • For rights or impersonation reports, explain your relationship to the person or asset involved.